Archive for April 2016

GHIN Services Update 4/27/16

We realize the past ten days have been challenging for all of you. The USGA understands the importance of the mobile app to the success and goodwill of your membership.  The following is a brief recap of the last ten days and how we anticipate moving forward.

On Saturday April 16, monitoring by the USGA IT team showed that the GHIN system was fielding an unprecedented number of requests from the GHIN mobile app.  This additional activity was putting a significant strain on the core GHIN platform.   In order to preserve the integrity of the core GHIN functions, such as score posting and TPP, we made the decision to disable the mobile app’s access to GHIN until we could define both the problem and a solution.

Our investigation determined that score postings via the GHIN mobile app and other SRGA mobile apps had increased by more than 73% and users are up 47% in 2016 over the same period in 2015.  Neither the mobile apps nor their interfaces to GHIN were able to sustain that volume in their current form.  Both the apps and interfaces are being rebuilt so that core GHIN can support the growth in mobile usage.

One additional note, we are seeing unexpected growth in the kiosk usage this year.   Kiosk usage is up 71% over last year.  This has resulted in our team putting the kiosk into “cache mode” earlier in the season that we did last year.  Cache mode stores the data locally until it reconnects to the system and it is our way of protecting core GHIN from the demands of the kiosk, and is similar to the method we are building to protect core GHIN from being impacted by the growth in mobile app usage.

We are close to having solutions in place for both. However, with this coming weekend being a revision weekend, we want to hold off implementing those solutions so as to protect the integrity of the revision process.   After revisions are complete, and once full testing of the apps and interfaces are complete, we will turn the apps back on and closely monitor the platform.  We would like to have the apps back online sometime during the week of May 2nd.

More information on how we will restore GHIN Mobile and how we can assist in communicating with your members will be posted the week of May 2.

A similar message was distributed to each of the GHIN Executive Directors via email today.

Thank you once again for your patience and for your continued support of the USGA.

If you have any questions, please contact Fran Nee at (908) 326-1837 or fnee@usga.org.

GHIN Mobile App Update

The team has been working all week to make the necessary changes which will allow us to submit the app to Apple and Android for approval. We are in final testing at the moment and do not have an estimate on when approval will take place.

When sent for approval, we will communicate that out to the SRGAs. Once approved, we will coordinate the release between the Android and Apple stores so that users of both devices will get the updates relatively simultaneously.

If this does happen over the weekend we have prepared a template to be used to send out to your membership via the eNewsletter platform and have prepared appropriate messaging for the GHIN.com website.

If you have additional staff you would like to add to the GHIN Blog notifications, please send the email address of the individuals to Fran Nee at fnee@usga.org.

Thank you for your patience as we work to resolve this issue.

GHIN Mobile App Update

The GHIN Mobile app is currently under construction and not available for use. When accessing the app on an iPhone, golfers will receive the message “No Memberships” and on the Android “No Internet Connection”.  The USGA team is working to resolve the issue as quickly as possible.

In the interim, please encourage your members to post their scores at www.GHIN.com, http://m.ghin.com (the mobile website for smart phones and tablets), your association site via the GHIN widget or at the golf course facility.

GHIN has prepared a template which can be used as an eNewsletter blast to your membership alerting golfers about the mobile app. If you would like to use the template, please contact GHIN Requests (ghinrequests@usga.org) and ask the email to be sent to your membership. If you would like to customize the template for your association the GHIN staff can load a copy of the template into your newsletter folder for customization.

Mobile App 2016

 

The GHIN.com website has been updated with messaging alerting golfers as to their options to record scores. We are also in the process of updating the description listed in the App stores with similar messaging.

All other GHIN products and services are operating as expected.

We will continue to send updates on the status of the app as information becomes available. We apologize for any inconvenience this has caused to you and your membership.

If you have any questions or need assistance, please contact Support at ghinsupport@usga.org or (800) 940-8535 x1.