Archive for December 2013

Release of New TPP Online Web Services

GHIN is pleased to announce the release of a set of new web service methods to extract tournament, player, and member program information from TPP Online.  While these web services were developed with CRM in mind, they can be used by any application that would like to retrieve data from TPP Online.  An example would be an association web site where an association member may log in to see his or her profile, which now can include a richer set of tournament playing history and alerts on upcoming association tournaments that the player is eligible to enter.

The new methods are organized into three web service groups:

Tournament Methods:

  1. TournamentList – Returns a list of tournaments played/scheduled within a specified date range.
  2. TournamentPlayers – Returns a list of players participating in a specified tournament.
  3. TournamentEligiblePlayers – Returns a list of players eligible to sign up for a specified tournament.

Player Methods: 

  1. TournamentsEntered – Returns a list of tournaments for a date range that a specified golfer (by GHIN Number) played in.
  2. TournamentsCanEnter – Returns a list of upcoming tournaments for a date range that a specified golfer is eligible to enter.
  3. MemberProgramsJoined – Returns a list of member programs for a date range that a specified golfer joined.

Member Program Methods: 

  1. MemberProgramList – Returns a list of member programs defined for a specified date range.
  2. MemberProgramMembers – Returns a list of players who belong to a specified member program.

We have posted a document describing these new web services at the USGA InfoPortal in the following location: GHIN->Documents->TPP Online->TPP Online Web Services->TPP Online Web Services for CRM Guide.

GHIN must update your association TPP Online database to enable these web services.  If you are interested in using them, please contact Mark Swartz at mswartz@usga.org.

If you have suggestions for new TPP Online web service methods please note that we have updated the GHIN Users’s Voice site (http://ghin.uservoice.com) to include a new category named TPP Online Web Services.  Please post your ideas using this category.

Happy Holidays!

 

eNewsletter Scheduling for 2014 COMPLETE

eNewsletter scheduling for the 2014 season is complete.

The list below shows those associations that do not use the GHIN eNewsletter Manager or have asked for scheduling modifications.  If your association is in this list and shouldn’t be – please let Lisa Gooley know ASAP.  lgooley@usga.org

It is also important to log into the GHIN eNewsletter Manager and ensure you have an “active” template selected.

ASSOC SUB NOTES
1 1 Jan – March: Only on the 1st of Month
1 6 Jan – March: Only on the 1st of Month
2 6 Does not use eNewsletter
8 6 Does not use eNewsletter
38 6 No revisions in Dec, Jan or Feb
47 6 Not on schedule, but sometimes manually sends out newsletter on revision days.
56 6 Does not use eNewsletter

GHIN Holiday Support Hours

The USGA offices will be closed Tuesday, December 24, 2013 – Wednesday, January 1, 2014 in observance of the Christmas and New Year’s holidays. To assist the golf associations, GHIN will be offering the following schedule for technical support:

  • Tuesday, December 24 – contact Fran Nee
  • Wednesday, December 25 – contact Fran Nee
  • Thursday, December 26 – on call support 9:00 am – 5:00 pm ET
  • Friday, December 27 – on call support 9:00 am – 5:00 pm ET
  • Saturday, December 28 – on call support 9:00 am – 5:00 pm ET
  • Sunday, December 29 – on call support 9:00 am – 5:00 pm ET
  • Monday, December 30 – on call support 9:00 am – 5:00 pm ET
  • Tuesday, December 31 – contact Fran Nee
  • Wednesday, January 1, 2014 – contact Fran Nee

GHIN support can be reached at (800) 940-8535 x1 or ghinsupport@usga.org.

Any requests received by GHIN Production after 5:00 pm (ET) on Monday, December 23, 2013 will be processed in the order in which they were received starting at 9:30 am (ET) on Thursday, January 2, 2014.

The online GHIN Help Desk and USGA Info Portal will be available outside of the support hours, and can be accessed at the following addresses:

http://helpdesk.ghinconnect.com

http://infoportal.usga.org

For for immediate assistance outside of the stated hours, please contact Fran Nee (908) 947-6110 or fnee@usga.org.

Have a wonderful holiday season and best wishes for a successful 2014!

 

2013 GHIN Users’ Meeting Review

Thursday, December 19 at 2 pm ET, GHIN will be presenting an overview of the recently concluded 2013 GHIN Users’ Meeting.  We will spend a few moments covering the opening session as well as each of the individual breakout sessions followed by time for your comments and questions. To join the meeting, please follow the instructions below.

Thursday, December 19 at 2 pm ET

  • Go to: https://www4.gotomeeting.com/join/130089943
  • Use your microphone and speakers (VoIP) – a headset is recommended.
  • Or, call into the conference: (877) 309- 2073 or (224) 649-0001
  • Access Code: 130-089-943
  • Audio PIN: Shown after joining the meeting

 

GHIN has placed all of the presentation material from the speakers on the Info Portal for your review in the GHIN Users’ Meeting section. We have left the files in Power Point format so that you may repurpose them for your association specific use.

 

 

IMPORTANT – Setting up the 2014 Membership Season in eClubhouse

Now that future seasons can be setup (prior to this release there was only one) clubs that are using eClubhouse to collect payments for membership MUST create a 2014 season for every Membership Type the club offers.  This is true whether they are collecting payments by cash, check or credit card.  

This will ensure that golfers renewing their membership or joining the club for the first time will be applied to the correct season and subsequently the golfer will be charged the correct fee.

A season will need to be setup for each Membership Type.  Please download the eClubhouse Club Users Guide from the InfoPortal (Documents->eClubhouse – eGolfer->eClubhouse 2013 – Ektron Platform) and make sure your clubs get a copy of it to assist them.  “Manage Membership Types” is the admin section where seasons are setup. This information can be found on page 38 of that document.

If a club is not handling membership administration via eClubhouse, they would not have to worry about setting up seasons.

 

 

 

 

 

 

 

UPDATE: v1.5 Release – “Optional Questions” in Events Resolved

The issue related to adding “Optional Questions” to an event has been resolved.  Thank you for your patience during this exciting release to eClubhouse!

eClubhouse Manual Renewals and More (v1.5) Release in Production

GHIN is pleased to announce that the release of eClubhouse (Version 1.5) is now in production.  GHIN completed the release just after 4:00 am ET this morning.

Click here to view the full list of items posted in the previous blog.

Please Note: We are currently resolving an issue related to adding “Optional Questions” to an event.  We will let you know when that is completed.

eClubhouse 1.5 Release (Manual Renewals and More) – Friday December 6th, 2013

On Friday, December 6th GHIN will incorporate the eClubhouse manual renewal functionality and other items noted in the November 22nd blog post.  The deployment process will begin approximately 2:00 am ET and is estimated to last 1.5 hours.

Please Note: The GHIN.com and m.ghin.com sites will not be available during this time frame.  This includes Score Posting, Handicap Lookup, eGolfer and eClubhouse functionality.  A message indicating the site is down for upgrades to functionality will be posted for anyone accessing the site. Messaging will be posted on GHIN.com starting today to alert golfers of the scheduled maintenance.

GHIN will notify associations and take down messaging once the process is complete.

Resources & Training:

The eClubhouse “Association” and “Club” user guides have been updated to include the new functionality and have been posted to the InfoPortal in the following location: GHIN->Documents->eClubhouse – eGolfer->eClubhouse 2013 – Ektron Platform

Webinars will be scheduled soon to go over the new functionality, but if you have any questions until then, please contact GHIN Technical Support at (800) 940-8535 or ghinsupport@usga.org.

eNewsletter Scheduling for 2014

During the week of December 16th we will be creating the 2014 eNewsletter schedule. Please look at the list below to make sure your association is properly listed.

Those associations with a “Y” in the “Using eNews?” column will be added to the schedule on the 1st and 15th of each month. Those with a “no” will not.

If your association has special exceptions for the beginning of the year that are not listed or have changed, or if your association should or shouldn’t be on the schedule, please notify Lisa Gooley (lgooley@usga.org) by Friday, December 13th.

Thank you for your prompt attention.

Lisa Gooley

EREV-SCHEDULE