Archive for January 2011

GHIN.com Widget Display Issue

Update (1/27; 3:35 PM) Work has been completed.  GHIN.com and the widgets have fully propagated.  Thank you for your patience.

Update (1/27; 1:20 PM) GHIN.com and the widgets will have disruptions this afternoon as we work to reconfigure the load balancing services.  We were able to identify outside services calling our handicap lookup page repeatedly, essentially flooding our servers and causing the performance issues experienced on Tuesday.

This work will occur around 2:00 pm and have some brief down time (15-20 minutes), followed by some potential instability as propagation occurs.  We will notify you again once completed.

Update (1/25; 9:56 PM) After working continuously on a resolution, it is now clear that a configuration error with the load balance servers is the probable cause to the performance and display issue with our widgets.  To allow for a quick resolution, GHIN has modified code to our widgets that force them to by-pass the load balance services.  These changes have been completed and the site is now stable again where everything is loading as expected.  This is not permanent fix and GHIN will need to revert back and redeploy the previous code again using  the load balance services once the engineers have resolved the issue. Note: this change to the widget code is specific to the widgets on GHIN.com and has no effect on widgets that reside on individual association sites.

We will continue to update you on this issue as we progress…

Update (1/25; 6:19 PM) Network engineers have been actively looking at the DNS services and the network.  Still working on a resolution.

GHIN.com is currently experiencing technical difficulties with the handicap look-up and score posting widgets.  While the issue is intermittent, the widgets may either be very slow to render or fail to display properly.  We are working on the issue with our hosting provider as it appears to be a problem with the load balancing.  Please Stand By.

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