Tournament Pairing Program (TPP)

USGA Collaborates with Golf Genius Software

We are pleased to announce the collaboration with Golf Genius to offer tournament management software to your association and your member clubs in 2017.  Through the FAQ’s below you will learn what will be available, when it will be available to the SRGA and the high level plan to introduce your clubs to the software. A select group of SRGAs will be participating in a Pilot phase through October to aide in preparation for the official launch.

Along with contacting their current customers, Golf Genius will be posting the same FAQs on their website. Should any current Golf Genius customers who are also your SRGA member clubs have questions, they will be directed to you for information. Please feel free to use any of the language below if you would like to share this initial announcement with your membership.

Additional detailed information will be provided as we complete the Pilot phase and prepare for the November conference where extensive training and launch plans will be offered.

If you have any questions, please contact support at (800) 940-8535 x1 or ghinsupport@usga.org.

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The USGA and Golf Genius Software have entered into a collaboration agreement whereby GGS will provide golf tournament management software to GHIN SRGAs and their member clubs. Beginning in early 2017, two distinct Tournament Management software products will be offered to GHIN customers as a replacement for the current Tournament Pairing Program (TPP®):

 

  • USGA Tournament Management, Powered by Golf Genius Software, will provide a feature set equivalent to TPP® plus additional capabilities including robust support for golf leagues
  • USGA Tournament Management PREMIUM, Powered by Golf Genius Software, will offer an upgraded set of tournament management features and capabilities

 

Why did the USGA enter into an agreement with Golf Genius Software?

The USGA’s GHIN service has been an important technology tool for SRGAs, clubs, and golfers since it was developed in 1981. One of the core products included with GHIN is the Tournament Pairing Program (commonly called TPP®). In recent months the USGA began to reimagine GHIN and explore opportunities to enhance its impact for the future. During this process the USGA decided to outsource the tournament management component to a software firm dedicated to the tournament management software market. The USGA selected Golf Genius Software because of the proven quality of the product, its acceptance among numerous clubs, the scalability of the Golf Genius cloud solution, and the Golf Genius commitment to providing outstanding service to the USGA and its GHIN customers.

What are the products that will be offered through this collaboration?

The USGA will offer two new products to its GHIN customers through this collaboration.  Both products are derivatives of the Golf Genius product that is already in use around the world.

  • USGA Tournament Management, Powered by Golf Genius Software, will be functionally equivalent to TPP® and will be offered exclusively by the USGA and SRGAs to their GHIN club customers through their GHIN service agreements. The price for this product will be included in the overall GHIN pricing structure.
  • USGA Tournament Management PREMIUM, Powered by Golf Genius Software, will be functionally equivalent to the Golf Genius product, will be available to all GHIN SRGAs for the conduct of association events, and will be an optional upgrade available to GHIN clubs for an additional annual upgrade fee. Clubs who elect to purchase the upgrade will enter into subscription agreements directly with Golf Genius and will benefit from reduced price for the PREMIUM product.

What are the differences between USGA Tournament Management and USGA Tournament Management PREMIUM?

USGA Tournament Management, Powered by Golf Genius Software, provides all the tools needed by the golf shop at a private club or public facility to set up and run member events, leagues and outings. It substantially reduces the workload in the golf shop and provides best-in-class printed materials including fully customizable scorecards, cart signs, bag tags, locker labels, tee sheets, alpha lists, etc.

USGA Tournament Management PREMIUM, Powered by Golf Genius Software, delivers all the benefits outlined above plus capabilities to improve the golfer experience via the GGS mobile app, live scoring, live TV leaderboards, online registration and payments, and a customizable website for each event, league or outing.

For details, please click HERE.

When will USGA Tournament Management products be available to GHIN customers?

The products offered through this collaboration will be available to GHIN customers in early 2017 as part of their GHIN service agreements. The USGA will work with its GHIN customers over the next several months to define a detailed rollout schedule and training process.  More specifically:

  • In early August the GHIN team will work with GGS in a Pilot Phase in which a small set of SRGAs and their member Clubs will be trained, utilize the products, and provide structured feedback to ensure the products and processes are ready for a large scale rollout.
  • In November, the products will be launched to GHIN SRGAs at the annual GHIN User Conference (Nov 10-12).  This will provide a robust training environment for SRGAs to prepare for releasing the products to their member clubs.
  • In January, a rollout plan will be implemented where SRGAs will begin activating their member clubs, taking into consideration the geographic region (local golf season), the number of clubs in the SRGA, and the pace at which the SRGA is able to smoothly roll out the new products.

Who are the SRGAs participating in the Pilot?

The following SRGAs will be participating in the Pilot from August to October to help assess the features of the USGA Tournament Management products and provide feedback on the training and support materials:

  • Florida State Golf Association
  • Massachusetts Golf Association
  • Minnesota Golf Association
  • Nebraska Golf Association
  • Oregon Golf Association
  • Texas Golf Association

How will the existing Golf Genius customers be impacted? Who will continue to buy Golf Genius products directly?

Existing Golf Genius customers that are GHIN clubs will benefit from the USGA pricing structure, and will switch from the Golf Genius product to USGA Tournament Management PREMIUM, Powered by Golf Genius Software when their subscriptions renew. Golf Genius customers that are not GHIN clubs will continue to subscribe to the standard Golf Genius product.

Golf Genius will also continue to address consumer markets, providing the Golf Genius product to individuals managing golf leagues and organizing golf trips.

Does Golf Genius provide its products outside of the United States?

Golf Genius is in use all over the world. Some countries outside the U.S. utilize GHIN services, and customers in those countries will be eligible to use USGA Tournament Management and USGA Tournament Management PREMIUM.  Golf Genius will continue to operate in other countries as it does today.

Will GHIN customers still be able to use TPP®?

To provide ample time to complete the rollout across all GHIN SRGAs and GHIN clubs, TPP® will continue to be operational and supported via the standard GHIN support process through Dec 31, 2017.

Who will provide product support for USGA Tournament Management and USGA Tournament Management PREMIUM?

As they do today with TPP®, SRGAs will provide Level 1 support (live chat and phone support) to their member clubs.  This support is an integral part of the value proposition provided by the SRGAs to member clubs.  Golf Genius will provide Level 2 support (escalation and further assistance) to SRGAs to support member clubs and direct support to the USGA and SRGAs related to the use of USGA Tournament Management PREMIUM.

With comprehensive online help (knowledge base, tutorials, videos, etc.) and a robust online user community, users can usually quickly find the information and answers they need.

For all other GHIN products, SRGAs will provide Level 1 support for their member clubs and the USGA GHIN support team will provide Level 2 support, as they do today.

Can GHIN SRGAs and clubs use a different tournament management solution?

Under the collaboration agreement, GHIN SRGAs and clubs will be entitled to use the Golf Genius powered products as part of their existing relationship with the USGA.  GHIN SRGAs and clubs can choose other tournament management solutions at their own cost – just as is the case today with TPP®.

Windows 10 Update & Reminders

Microsoft has recently changed the Windows 10 upgrade notification on a Windows 7, 8 or 8.1 computer from “optional” to “recommended”. This means if the computer is set to “install all recommended updates”, that system will automatically download the upgrade to the computer. However, the installation of the Windows 10 upgrade will not automatically take place; the user must give permission to install. This can become annoying to the user because they will continually be asked to install this update.

 

Here are a few reminders from our original blog post with regard to Windows 10 and GHIN applications.

 

Windows 10 Upgrade from Windows 7, 8 or 8.1 (assuming GHP and/or TPP client is already installed on the computer)

  • After the upgrade to Windows 10 both GHP and TPP Client open and work as expected.
  • The SQL Manager does not load any longer and an error is generated after the PC restarts (c:\windows\system32\sqlunirl.dll) because the SQL Manager is written to the Startup folder. If you don’t want the error to display, you can remove it from the Startup folder.
  • There is not a way to identify the port number on SQL.
  • The upgraded Windows 10 computer can run as the work station or the server.
  • Handicap Allocation Utility – The utility installs and works however there is some strangeness downloading the file from GHP Online (using the new Edge Browser, Firefox, IE 11, Google). But it does work.
  • The latest versions of Firefox and Google Chrome browsers can successfully be installed.
  • If the user has a Windows 7, 8 or 8.1 and want to upgrade to 10 make sure they install TPP or GHP client BEFORE they upgrade.

 

Windows 10 Computer (including upgrades)

  • GHP and TPP Client programs CANNOT be installed on a new Windows 10 computer.
  • GHP and TPP Client programs CANNOT be freshly installed on an upgraded Windows 10 computer.
  • For golf associations ONLY: It is possible to install TPP Client and point the data path to your online TPP instance to access the database.
  • Handicap Allocation Utility: The utility installs and works however there is some strangeness downloading the file from GHP Online (using the new Edge Browser, Firefox, IE, Google work fine). But it does work.
  • The latest versions of Firefox and Google Chrome browsers can successfully be installed.

 

GHP Golfer

  • If the computer is upgraded to Windows 10 or if this is a new computer running Windows 10, Edge is automatically the default web browser.
  • You will want to change the default browser to Firefox when running GHP Golfer.
  • For additional information on the Edge web browser and other GHIN applications, please see the previous BLOG POST.

UPDATE 5/26/16: TPP Association Points Widgets and Reports

The report and widget generation tools in all TPP Association sites have been fixed and are now operating as expected. At your convenience, please log into your TPP Points site and verify the information and check your website to verify the widget is displaying properly.

If you did not remove the widgets from your website there is nothing further that needs to be done. If you removed the widgets while the error was occurring, you will need to rebuild the widgets for your website.

If you have questions or need assistance, please contact Support at (800) 940-8535 x1 or ghinsupport@usga.org.

 

TPP Association Points Widget and Reports

The reports and widget generation tools in your TPP Association sites are currently not functioning properly. The team is aware of the issue and working towards a resolution.

If you are currently using the widget on your website the user will see a server error. We would ask your assistance in disabling the widgets from your individual websites (i.e., comment out the code, remove the link) while this is being worked on.

We apologize for the inconvenience and will report back when this has been resolved.

If you have questions or need assistance, please contact Support at (800) 940-8535 x1 or ghinsupport@usga.org.

Windows 10 and GHIN Products

The GHIN team just finished completing its testing on the new Windows 10 operating system using GHIN products. Below are the findings from our testing. If there are additional items that you have uncovered through your experience in the field please share them with the support team so that we can update the post for all to see.

New Windows 10 Computer

  • GHP and TPP Client programs CANNOT be installed on a new Windows 10 computer.
  • For golf associations ONLY. It is possible to install TPP Client and point the data path to your online TPP instance to access the database.
  • Handicap Allocation Utility – The utility installs and works however there is some strangeness downloading the file from GHP Online (using the new Edge Browser, Firefox, IE, Google work fine). But it does work.
  • We were able to successfully install and run the latest Firefox and Google Chrome browsers.

Windows 10 Upgrade from Windows 8.1

  • After the upgrade to Windows 10 both GHP and TPP Client open and work as expected.
  • The SQL Manager does not load any longer and an error is generated after the PC restarts (c:\windows\system32\sqlunirl.dll) because the SQL Manager is written to the Startup folder. If you don’t want the error to display, you can remove it from the Startup folder.
  • There is not a way to identify the port number on SQL.
  • The upgraded Windows 10 computer can run as the work station or the server.
  • Handicap Allocation Utility – The utility installs and works however there is some strangeness downloading the file from GHP Online (using the new Edge Browser, Firefox, IE 11, Google). But it does work.
  • If the upgraded computer is the server there is not a way to create a SQL exception in the firewall so the windows firewall will need to be turned off in order to access the client database.
  • We were able to successfully install and run the latest Firefox and Google Chrome browsers.

New Microsoft Edge Web Browser

With the introduction of Windows 10 operating system a new web browser was launched, Edge. This new browser does not support some legacy technologies so Microsoft recommends using Internet Explorer 11. IE 11 is available through Edge by clicking on the 3 dots in the top right of the page and selecting IE 11.

We tested all of the GHIN online sites in Edge and as expected some did not work, as Microsoft said not all would. We still recommend using Firefox as your default browser but if you prefer to use IE 11 or the new Edge here are the options on a Windows 10 computer.

  • GHP Association – IE 11
  • GHP Club – IE 11
  • GHP Golfer – can run in Edge but no option for full screen or kiosk mode (at this time)
  • Data on Demand  – Edge or IE 11
  • eClubhouse –  Edge or IE 11
  • eGolfer – Edge or IE 11
  • eNewsletter/eRevision – Edge or IE 11
  • GHIN.com – Edge or IE 11
  • Help Desk – Edge or IE 11
  • Info Portal – Edge or IE 11
  • TPP Association Admin – IE 11
  • TPP Association Viewer – IE 11
  • TPP Association Clubhouse Viewer – IE 11
  • TPP Golfer Registration – Edge or IE 11
  • TPP OnCourse – Edge or IE 11
  • TPP Scoring Pages – Edge or IE 11
  • TPP Texting – Edge or IE 11
  • TPP Club Admin – IE 11
  • TPP Club Golfer Registration – Edge or IE 11
  • TPP Club OnCourse – Edge or IE 11
  • TPP Club Scoring Pages – Edge or IE 11
  • TPP Club Viewer – IE 11
  • TPP Club Clubhouse Viewer – IE 11
  • Widgets – Edge or IE 11
  • Web Reports – Edge or IE 11

If you have any questions, please contact GHIN Support (800) 940-8535 x1 or ghinsupport@usga.org.

Windows 10 Release July 29, 2015

As many of you are aware, Microsoft will be offering consumers an option to upgrade or purchase Windows 10 computers on July 29, 2015. Consumers can reserve a free upgrade now which can automatically be downloaded via Windows Update (if enabled).

At this point, we would encourage and recommend all SRGA staff and/or club officials utilizing GHIN client software (TPP, GHP or Handicap Allocation Utility) to WAIT before they purchase a new Windows 10 computer or upgrade any current Windows 7 or 8 operating system to the new Windows 10.

The USGA staff will be evaluating both an upgrade to Windows 10 and a fresh install of GHIN client software to a new Windows 10 computer once the operating system is available. We will communicate our findings once testing has completed.

For those who choose to upgrade to Windows 10, we strongly encourage you to back up your database, reports and scorecards prior to installation.

For more specific information on Windows 10, please visit the Microsoft wesbite, MICROSOFT.

Resolution: XP Computers Unable to Download Club List in TPP Client

It has come to our attention some Windows XP computers using TPP Client have received an error message when trying to Add/Remove Players from Club List on the GHIN server.

Club List

In order to correct this there is a setting which needs to be enabled within Internet Options.

  • Open Internet Explorer
  • Select Tools from the menu bar
  • Select Internet Options
  • Click on the far tab on the right, Advanced.
  • Scroll to the bottom of the list and make sure the box is checked and applied for Use TLS 1.0
  • Open TPP again and try to Add/Remove Players from Club List again

 

XP Solution

If you have any questions please contact GHIN support at (800) 940-8535 x1 or ghinsupport@usga.org.

Web Ed: TPP Club – Reports

We have scheduled a webinar for association staff on the reorganization of TPP Club Reports. The GHIN support team will review the enhancements including the ability to search by report name, description or tag. Over 100 new reports have been added to the library.

In order to participate you must register for the session. If you are unable to attend the session, it will be recorded and posted on the Info Portal for viewing at your convenience.

Webinar Schedule

Thursday, April 2 12:30 pm – 1:30 pm ET https://attendee.gotowebinar.com/register/6875557735513051906

As a reminder, all previous TPP Club webinars have been recorded and are available for viewing on the USGA Info Portal.

If you have any questions please contact GHIN support at (800) 940-8535 x1 or ghinsupport@usga.org.

Web Ed: TPP Club – TPP Viewer

Continuing our education of TPP Club, we have scheduled a webinar for association staff on the newly redesigned TPP Viewer. The GHIN support team will demonstrate the new functionality which will be available for clubs and associations to quickly set up a professional leaderboard for viewing onsite at championships. A wizard will walk the user through a 3 step process to select the event, theme and background image.

In order to participate you must register for the session. If you are unable to attend the session, it will be recorded and posted on the Info Portal for viewing at your convenience.

Webinar Schedule

Monday, March 30 1:00 pm – 2:00 pm ET https://attendee.gotowebinar.com/register/1308484073169383170

As a reminder, all previous TPP Club webinars have been recorded and are available for viewing on the USGA Info Portal.

If you have any questions please contact GHIN support at (800) 940-8535 x1 or ghinsupport@usga.org.

Web Ed: TPP Club – Reface

We have scheduled a webinar for association staff on the new reface of TPP Club. The GHIN support team will review the changes to be made enhancing the look and usability of TPP Club. Changes include a responsive design (screen will adapt to the device being used), improved navigation and clean-up of terms and navigational elements.

In order to participate you must register for the session. If you are unable to attend the session, it will be recorded and posted on the Info Portal for viewing at your convenience.

Webinar Schedule

Thursday, March 26 1:00 pm – 2:00 pm ET https://attendee.gotowebinar.com/register/5234492650283230721

As a reminder, all previous TPP Club webinars have been recorded and are available for viewing on the USGA Info Portal.

If you have any questions please contact GHIN support at (800) 940-8535 x1 or ghinsupport@usga.org.