GHIN Mobile App

GHIN Mobile APP – Issues with iPhone 7 / iPhone 7 Plus

GHIN Support has received reports regarding users not being able to open the GHIN Mobile App on their new iPhone 7 or iPhone 7 Plus devices.

After testing and research we have concluded that these reports were directly related to the cellular connectivity bug iPhone 7 and iPhone 7 Plus users (using Verizon) were reporting to Apple.  Apple released a software update (iOS 10.0.3) on October 17th to fix these issues.

We have only received a few reports of this issue occurring, so we are hopeful that the Apple update has resolved the issue for our GHIN Mobile App users.

If you have any questions, please contact Support at (800) 940-8535 x1 or ghinsupport@usga.org.

Mobile App – Scoring Filters Released

GHIN has reactivated the two scoring filters: “Scores – Past 12 Months” and “Scores – 2016” which can be found by selecting Stats on the home page of the mobile app and choosing the desired filter.

The USGA will continue to monitor all processes to ensure the integrity of the core GHIN system. If we find and confirm that the mobile app is impacting core GHIN functionality, the first remediation will be to turn these two scoring filters off. This action would NOT have any impact on any other mobile app functionality.

We ask that you not promote the release of the filters to your membership until early next week so that we may carefully monitor GHIN this weekend.

The release of the scoring filters does not require any type of update or download of the mobile app. The normal refresh of data will include the scoring filters.

If you have questions or need assistance, please contact Support at (800) 940-8535 x 1 or ghinsupport@usga.org.

Mobile App Released 5/5/16

The GHIN Mobile app has been successfully deployed to the Apple and Android stores and is now ready for updating or downloading by your members.

The app version that golfers should be using are v2.2.7 for Android and v2.2.3 for Apple.  If the golfer is performing a simple update they will not lose any stored partners or favorite course data. However, if the golfer performs and uninstall and then reinstall of the app they will need to select any favorite courses and/or add partners.

Messaging on GHIN.com has been updated to alert golfers of GHIN Mobile availability.

For those of you who have contacted us regarding the use of the template for sending out an eNewsletter blast on the mobile app, please send an email to ghinrequests@usga.org letting us know what TIME you want the newsletter to be sent and the name of the template (if this has been changed).

If you would like to request the template be sent to your membership, please email ghinrequests@usga.org. We can send the basic template (with your association name added) or you may create your own message for distribution. If you have created your own message, please list the name of the template in your request.

The USGA will continue to monitor all processes to ensure integrity of the core GHIN system.

Again, we thank you for your patience and apologize for the inconvenience the outage of the mobile app has caused.

As always, if you have questions or need assistance, please contact Support at (800) 940-8535 x 1 or ghinsupport@usga.org.

GHIN Services Update 5/3/16

As you saw in our post last week, the team has been diligently working to get the GHIN Mobile app back up and running. We recognize that the outage has been a significant inconvenience and has taken up considerable staffing and time resources during a particularly busy time of year.

The technical steps being taken to restore service to the GHIN Mobile app includes a release to our data services first. This will occur tonight (Tuesday, May 3) at 10:00 pm ET lasting approximately 15 minutes. Our data services are used by all GHIN products and third-party vendors (VASPs) to add, modify and retrieve data from GHIN. There may be brief and intermittent disruption to these services during this time.

It is important for us to release the data services change, monitor the system for 24 hours, as we do with all of our releases, and then release the app. With that in mind, we are targeting release of GHIN Mobile for Thursday morning, May 5.

In preparation for the app going live, we have put together some basic messaging that can be used to send to your membership via the eNewsletter program. If you would like to send the message out to your golfers when appropriate, please send the request to GHINrequests@usga.org. If you would like to customize the message for your membership, we can load the template, seen in the example below, into your folder for editing. As you’ll see in the template, when the mobile app is released the scores filter within stats no longer has the option for “Scores – Past 12 Months” and “Scores – 2016”. We made this change to minimize the burden on the core GHIN system.

Mobile App Restored 2016

If you have any questions or need assistance, please contact Support at ghinsupport@usga.org or (800) 940-8535 x1.

GHIN Services Update 4/27/16

We realize the past ten days have been challenging for all of you. The USGA understands the importance of the mobile app to the success and goodwill of your membership.  The following is a brief recap of the last ten days and how we anticipate moving forward.

On Saturday April 16, monitoring by the USGA IT team showed that the GHIN system was fielding an unprecedented number of requests from the GHIN mobile app.  This additional activity was putting a significant strain on the core GHIN platform.   In order to preserve the integrity of the core GHIN functions, such as score posting and TPP, we made the decision to disable the mobile app’s access to GHIN until we could define both the problem and a solution.

Our investigation determined that score postings via the GHIN mobile app and other SRGA mobile apps had increased by more than 73% and users are up 47% in 2016 over the same period in 2015.  Neither the mobile apps nor their interfaces to GHIN were able to sustain that volume in their current form.  Both the apps and interfaces are being rebuilt so that core GHIN can support the growth in mobile usage.

One additional note, we are seeing unexpected growth in the kiosk usage this year.   Kiosk usage is up 71% over last year.  This has resulted in our team putting the kiosk into “cache mode” earlier in the season that we did last year.  Cache mode stores the data locally until it reconnects to the system and it is our way of protecting core GHIN from the demands of the kiosk, and is similar to the method we are building to protect core GHIN from being impacted by the growth in mobile app usage.

We are close to having solutions in place for both. However, with this coming weekend being a revision weekend, we want to hold off implementing those solutions so as to protect the integrity of the revision process.   After revisions are complete, and once full testing of the apps and interfaces are complete, we will turn the apps back on and closely monitor the platform.  We would like to have the apps back online sometime during the week of May 2nd.

More information on how we will restore GHIN Mobile and how we can assist in communicating with your members will be posted the week of May 2.

A similar message was distributed to each of the GHIN Executive Directors via email today.

Thank you once again for your patience and for your continued support of the USGA.

If you have any questions, please contact Fran Nee at (908) 326-1837 or fnee@usga.org.

GHIN Mobile App Update

The team has been working all week to make the necessary changes which will allow us to submit the app to Apple and Android for approval. We are in final testing at the moment and do not have an estimate on when approval will take place.

When sent for approval, we will communicate that out to the SRGAs. Once approved, we will coordinate the release between the Android and Apple stores so that users of both devices will get the updates relatively simultaneously.

If this does happen over the weekend we have prepared a template to be used to send out to your membership via the eNewsletter platform and have prepared appropriate messaging for the GHIN.com website.

If you have additional staff you would like to add to the GHIN Blog notifications, please send the email address of the individuals to Fran Nee at fnee@usga.org.

Thank you for your patience as we work to resolve this issue.

GHIN Mobile App Update

The GHIN Mobile app is currently under construction and not available for use. When accessing the app on an iPhone, golfers will receive the message “No Memberships” and on the Android “No Internet Connection”.  The USGA team is working to resolve the issue as quickly as possible.

In the interim, please encourage your members to post their scores at www.GHIN.com, http://m.ghin.com (the mobile website for smart phones and tablets), your association site via the GHIN widget or at the golf course facility.

GHIN has prepared a template which can be used as an eNewsletter blast to your membership alerting golfers about the mobile app. If you would like to use the template, please contact GHIN Requests (ghinrequests@usga.org) and ask the email to be sent to your membership. If you would like to customize the template for your association the GHIN staff can load a copy of the template into your newsletter folder for customization.

Mobile App 2016

 

The GHIN.com website has been updated with messaging alerting golfers as to their options to record scores. We are also in the process of updating the description listed in the App stores with similar messaging.

All other GHIN products and services are operating as expected.

We will continue to send updates on the status of the app as information becomes available. We apologize for any inconvenience this has caused to you and your membership.

If you have any questions or need assistance, please contact Support at ghinsupport@usga.org or (800) 940-8535 x1.

 

2016 USGA Handicap System Changes

As you are aware, the USGA Handicap System has made a few changes which will go into effect on January 1, 2016. In order to comply with the changes which relate to Internet score type and Modified Handicap Index, GHIN will be making the following updates to its products.

Internet Score Type

The definition of a score type has been amended by removing Internet (I) designation as internet score posting is a means of posting and not a type.

To comply with this, all scores posted through the internet (mobile app, GHIN.com, GHIN widgets, eGolfer) in a golfers scoring record (including previously posted scores) currently identified by scores type I, AI, TI and CI will be changed to display as H, A, T or C only.

The display will change on GHP Association, GHP Club, GHP Golfer, GHIN.com, mobile app, GHIN widgets, eGolfer and any VASP retrieving score data.

The display change will be moved into production tomorrow 12/17/15. A notification will be sent once this is completed.

On GHP Client, any scores previously posted as Internet (I, AI, TI, CI) and are a part of the scoring record on client, will remain unchanged and display as an I score type. Any new scores posted via the internet and routed to the client will not have an internet (I) designation. If the client club performs a new database download, all previously posted I score types will display as H, A, T or C.

The change to client will be moved into production at a later date. A notification will be sent once this is completed.

Since reporting is a tool used for informational purposes, we have left some ability in place to allow club and SRGA officials to search for and sort scores posted via the internet. This includes both Web Reports and Data on Demand.

Modified Handicap Index

Decision 8-4c/1 Treatment of Player with Temporary Disability – allows the modified Handicap Index to be used outside the player’s home club (i.e., no longer a local handicap).

Decision 8-4c/2, Treatment of Player with Permanent Disability – A player with fewer than 5 scores in their scoring record may be issued a Modified Handicap Index.

Follow the instructions on issuing a Modified Index in the GHP Club Quick Start Guide found on the Info Portal.

If you have any questions please contact GHIN support at (800) 940-8535 x1 or ghinsupport@usga.org.

GHIN Mobile App Video’s – Now on YouTube

Quite a few associations reported having issues viewing the GHIN Mobile App Videos within the InfoPortal.  We have created a sub-channel on the USGA YouTube site to make viewing these videos much easier.

This sub-channel is not public, so you will need to use the link below to access.  There are 4 videos in this sub-channel.

https://www.youtube.com/watch?v=EcQxa_5hc80&list=PLnU5qUEfww3f2Vq85o_9uHTet-9iKMc2h

One additional video is available on DropBox.  Here is the link to view that video.

https://www.dropbox.com/work/Mobile%20App?preview=GHINTrainingVideo-4-13-2015.mov

If you have any questions please contact GHIN support at (800) 940-8535 x1 or ghinsupport@usga.org.

Club Lists & Updated Pricing: GHIN Mobile App

Based upon feedback regarding the adoption of the Club Functionality option in the GHIN App, we have decoupled the association club list from the new Club Functionality.

We are happy to announce that association club lists may now be uploaded to the GHIN Mobile App without any charge. Please send your association club list to GHIN Services (GHINrequests@usga.org), using the following format as outlined in the GHIN Mobile App Association User Guide.

Club List Requirements (File Type: Excel xlsx only)

As a reminder, once club data has been populated the association can edit the information below for a specific club or a club can be removed from the list. However, if a club newly joins the association an entire new club list (with edits) must be supplied to GHIN for uploading. A header row with the field name is required but if no data is available you may leave the column empty.

Required:

  • Club Name
  • GHIN Association ID (no leading zeros)
  • GHIN Club ID (no leading zeros)
  • Street Address
  • City
  • State
  • Zip

Optional:

  • Email Address
  • Phone Number
  • Website URL

Click Here for Example Format

Updated Fees

Additionally, the club functionality fees have been restructured so that there is not such a high annual minimum charge.

  1. Annual Association charge: $0 (former $1,500)
  2. Per club set-up/on-boarding fee – $250
  3. Annual per active club charge: $150  (Note: Does not apply in initial year.)

If you have any questions, please contact GHIN Services or (800) 940-8535 x2.