Author Archive

GHIN Mobile APP – Issues with iPhone 7 / iPhone 7 Plus

GHIN Support has received reports regarding users not being able to open the GHIN Mobile App on their new iPhone 7 or iPhone 7 Plus devices.

After testing and research we have concluded that these reports were directly related to the cellular connectivity bug iPhone 7 and iPhone 7 Plus users (using Verizon) were reporting to Apple.  Apple released a software update (iOS 10.0.3) on October 17th to fix these issues.

We have only received a few reports of this issue occurring, so we are hopeful that the Apple update has resolved the issue for our GHIN Mobile App users.

If you have any questions, please contact Support at (800) 940-8535 x1 or ghinsupport@usga.org.

GHIN Mobile App Video’s – Now on YouTube

Quite a few associations reported having issues viewing the GHIN Mobile App Videos within the InfoPortal.  We have created a sub-channel on the USGA YouTube site to make viewing these videos much easier.

This sub-channel is not public, so you will need to use the link below to access.  There are 4 videos in this sub-channel.

https://www.youtube.com/watch?v=EcQxa_5hc80&list=PLnU5qUEfww3f2Vq85o_9uHTet-9iKMc2h

One additional video is available on DropBox.  Here is the link to view that video.

https://www.dropbox.com/work/Mobile%20App?preview=GHINTrainingVideo-4-13-2015.mov

If you have any questions please contact GHIN support at (800) 940-8535 x1 or ghinsupport@usga.org.

Club Lists & Updated Pricing: GHIN Mobile App

Based upon feedback regarding the adoption of the Club Functionality option in the GHIN App, we have decoupled the association club list from the new Club Functionality.

We are happy to announce that association club lists may now be uploaded to the GHIN Mobile App without any charge. Please send your association club list to GHIN Services (GHINrequests@usga.org), using the following format as outlined in the GHIN Mobile App Association User Guide.

Club List Requirements (File Type: Excel xlsx only)

As a reminder, once club data has been populated the association can edit the information below for a specific club or a club can be removed from the list. However, if a club newly joins the association an entire new club list (with edits) must be supplied to GHIN for uploading. A header row with the field name is required but if no data is available you may leave the column empty.

Required:

  • Club Name
  • GHIN Association ID (no leading zeros)
  • GHIN Club ID (no leading zeros)
  • Street Address
  • City
  • State
  • Zip

Optional:

  • Email Address
  • Phone Number
  • Website URL

Click Here for Example Format

Updated Fees

Additionally, the club functionality fees have been restructured so that there is not such a high annual minimum charge.

  1. Annual Association charge: $0 (former $1,500)
  2. Per club set-up/on-boarding fee – $250
  3. Annual per active club charge: $150  (Note: Does not apply in initial year.)

If you have any questions, please contact GHIN Services or (800) 940-8535 x2.

 

GHIN Mobile App – You Now Have Control!

 

Did you know that you can now request access to the GHIN Mobile App Console to make the following changes without having to contact GHIN?

 

Interested?  Please send an email to ghinsupport@usga.org and we will set you up!  From that point on — you are in control and can change the following information, whenever you wish!

  • Association & Header Logos
  • Background & Foreground colors
  • Ad Image & Link
  • Association News Feeds
  • Association Alerts
  • Association Videos
  • Association Terms & Privacy URLS
  • Contact Email
  • Association Social Feeds
  • Association Magazine Links
  • Association Console Users

 

Did you know that the following resources are also available to you within the InfoPortal? 

  • GHIN Tab–>Documents–>GHIN Mobile App folder
    • GHIN Mobile Association User Guide
    • GHIN Mobile Club User Guide

 

  • GHIN Tab–>GHIN Web Ed / Demos
    • GHIN Mobile App – Training Session
    • GHIN Mobile App – Promo Video for Associations
    • GHIN Mobile App – Instructional Video for Associations
    • GHIN Mobile App – Promo Video for Clubs
    • GHIN Mobile App – Instructional Video for Clubs

 

 

Helpful Hint:  Right click on the videos and choose “Save As” to save it to your computer.  We will be creating a private YouTube channel in the near future to make watching these videos easier for both you and your clubs!

 

 

GHIN Mobile App (Club Features) Have Been Published!

GHIN is happy to announce that association & club level enhancements to the GHIN Mobile App have been published this morning and should be available in the iTunes and Google Play stores today!!

 

As noted in the last blog post, these enhancements provide clubs with a highly customized experience for both GHIN members and non-GHIN members, while maintaining all existing app features for die hard golfers.

 

Please note there are additional costs for the new club functionality which are detailed in the release details document below.

 

CLICK HERE to download full Release Details!

CLICK HERE to download the GHIN Mobile App video for Associations!

 

To assist you in presenting the new GHIN Mobile App club features to your clubs we have also created a promotional video for you to share!

 

CLICK HERE to download the GHIN Mobile App video for Clubs!

GHIN Mobile App (Club Functionality)

 

GHIN is happy to announce that association & club level enhancements to the GHIN Mobile App will be released in the next few days!

 

These enhancements provide clubs with a highly customized experience for both GHIN members and non-GHIN members, while maintaining all existing app features for die hard golfers.

 

Please note there are additional costs for the new club functionality which are detailed in the release details document below.

 

CLICK HERE to download full Release Details!

CLICK HERE to download the GHIN Mobile App video for Associations!

 

To assist you in presenting the new GHIN Mobile App club features to your clubs we have also created a promotional video for you to share!

 

CLICK HERE to download the GHIN Mobile App video for Clubs!

 

 

Handicap Card – Available on GHIN Widgets!

UPDATE 11/21/14

The enhancement to GHIN Widgets allowing for the printing of a handicap card has been successfully deployed to production.

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GHIN is pleased to announce that on Thursday night, November 20th, an enhancement to the GHIN Widgets will be released that includes the addition of the Handicap Card and the ability print!

Notes:

  • Custom association widgets used on your websites will be updated automatically with this release.
  • If the golfer is a multi-member, by selecting/highlighting the desired club name, the appropriate Handicap Card information will display
  • When searching for a golfer by name the Handicap Card will not display the play date of the round, club number or GHIN number.
  • The Handicap Label Option Field is determined by the selection made in GHP Golfer Settings at the club level, either by the association or club.

The Handicap Card has been added to a new tab entitled “My Card” on the Handicap Lookup, Handicap Lookup Entry and the Score History Widgets.

NewMyCardTab

 

Once on the “My Card” tab, the user can view/print the handicap card.

 

card1

GHIN will notify you once the release has been completed into production.

If you have any questions please contact GHIN tech support at (800) 940-8535 x1 or ghinsupport@usga.org.

GHIN Development: eClubhouse/eGolfer “Auto-Renew” Release (10-06-2014)

***************** UPDATE ******************

The “Auto-Renew” functionality was successfully deployed into production this morning (Wed. October 8th, 2014). 

  • The service that grabs Auto-Renew Reminders & Auto-Renew Candidates will be started today (10/08/2014) at 6pm, which means the first time a club could possibly auto-renew (if it is setup properly-refer to blog) would be tomorrow (10/09/2014) at 6pm.

***************** UPDATE ******************

GHIN will be deploying the “Auto-Renew” functionality into production for eClubhouse/eGolfer at 2 a.m. the morning of Wednesday, October 8th, 2014. 

As a result, GHIN.com, eClubhouse and eGolfer will be down for approximately 1 hour.  This will also impact widgets on association sites for Score Posting and Handicap Lookup.  We will post a message on GHIN.com during the downtime.

***************** UPDATE ******************

GHIN will be deploying the “Auto-Renew” functionality into production for eClubhouse/eGolfer the morning of Monday, October 6th, 2014.

As a result, GHIN.com, eClubhouse and eGolfer will be down for approximately 1 hour.  This will also impact widgets on association sites for Score Posting and Handicap Lookup.  We will post a message on GHIN.com during the downtime.

The Association & Club User Guides have been updated and posted to the USGA InfoPortal in the “Documents–>eGolfer/eClubhouse” folder.

 

Steps to Deploy the Auto-Renew Functionality:

1) Monday 10/6/2014 (2 am EST) – Auto-Renew code will be deployed to production.  All eClubhouse sites will default to Auto-Renew “OFF”.

2) Tuesday 10/7/2014 (6pm EST) –  “Renewal Reminder” and “Auto-Renew” services will be started.

3)Wednesday 10/8/2014 (6pm EST) – This will be the first possible day/time that Auto-Renew would officially run.

Note: Auto-Renew will occur the night before the Membership Period End Date.  For example, if the Membership Period End Date is 10/9/2014 for a club, their golfers will be Auto-renewed on the night of 10/8.

 

REMINDER

Please note, in order for any members to renew at all (whether manually or via Auto-Renew) clubs need to setup an upcoming Membership Period to renew to!

 

IN THIS RELEASE

eClubs that are accepting payments via Credit Card in “Manage Commerce Gateway” will now be able to setup “Automatic Billing (Auto-Renew)“.  Once Auto-Renew is turned on, golfers within the club can choose to have their membership Auto-Renew each year by enabling it in their profile.

Club Setup: Auto-Renew defaults to unchecked.  To setup Auto-Renew, the club admin would go to the Admin section of their eClubhouse site and then click on “Manage Commerce Gateway”.  If a commerce provider is setup to allow payments by Credit Card, the “Enable Automatic Billing (Auto-Renew)” check box will display.  If not, the feature will not be available.

UseAutoRenew

In-activation’s on GHIN start at 12am every day and continues every three hours throughout the day.  With this in mind, eClubhouse will auto-renew golfers the night before the inactivation is set to occur t 6:00 p.m. (EST).  So, if your “Membership Period End” date is set to 10-31-2014 in “Manage Membership Periods and Levels,” eClubhouse will Auto-Renew the golfers marked as such on the evening of the 30th.

Golfer Setup: Once the club has enabled Auto-Renew, golfers will be able to opt-in to use the functionality.  During the registration process the auto-renew box defaults to checked.  Existing eGolfers can turn auto-renew on or off via by clicking on the “To edit eCommerce Credit Card Information, please click here” link in Edit Profile.  From there they can turn the setting on and off for all member clubs that they have setup credit card information.

 editprofilepng

GHIN Development: eClubhouse/eGolfer “Manage Membership Periods & Levels” Release (9-19-2014)

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Update to original post:

The deployment was a success!

The Association & Club User Guides have been posted to the USGA InfoPortal in the “Documents–>eGolfer/eClubhouse” folder.

————————————————————————————————–

On Friday morning, September 19th, 2014 at (1:00 a.m ET), GHIN will be deploying an important update to  “Manage Membership Periods and Levels” into production for eClubhouse/eGolfer.

As a result, GHIN.com, eClubhouse and eGolfer will be down for approximately 1 hour.  This will also impact widgets on association sites for Score Posting and Handicap Lookup.  We will post a message on GHIN.com during the downtime.

This release will provide users with a simpler, WAY more user-friendly interface that replaces the existing “Manage Membership Types” page. The new page will now be called “Manage Membership Periods & Levels”.  It will also simplify the renewal process from the “Manage Members” page.

Existing membership Seasons, Types, Levels and Fees have been converted into the new architecture/format.  Please make sure that your clubs have created a 2015 Membership Period in preparation for next years renewals.

In this release:

  • Manage Membership Periods & Levels Page (see image below)
    • Cleaner, user-friendly interface
    • Club admin can easily see and compare Membership Periods, Levels and Fees on one page
    • Membership Period Start and End dates only have to be entered 1 time – not on each level
    • “Registration Begins” field allows the admin to select from a drop-down list to determine how many days before the Membership Period start date golfers may begin to register for the next membership period. The options are “On Membership Start Date”, “15 Days Prior to Start Date”, “30 Days Prior to Start Date”, “60 Days Prior to Start Date” or “90 Days Prior to Start Date”.
      • Based on the selection, the date golfers may begin to register/renew is displayed below the Registration Begin selection box in red.
    • Club admin can copy a Previous Membership Period or build a new one from scratch
      • When copying, membership Levels are automatically related to each other and bring over the Level name and pricing for renewal purposes. 

2014-09-17_195921

  • Manage Members Page (see image below)
    • The “Membership Type (Click to Renew)” column has been split into two columns
      • Current Membership
        • Current Membership will display the current Period/Level the golfer is registered for.
        • Current Membership will be blank for non-eGolfers (Active Members who have not created an eGolfer profile) or an eGolfer that has not registered yet through eClubhouse.
      • Renewal Membership
        • Renewal Membership will display “Renew” for any eGolfer that has not renewed yet.
        • Renewal Membership will be blank once the golfer has renewed.

2014-09-17_203243

 

 

GHIN Development: eClubhouse/eGolfer Bug Fix Release 9-4-2014

9/5/14

The bug fix release was successfully pushed to the production environment in the early morning of 9/5/14. If you have any questions, please contact GHIN tech support at (800) 940-8535 x1 or ghinsupport@usga.org.

_______________________________________________________________________________________________

On Thursday morning, September 4th, 2014 at (1:00 a.m ET), GHIN will be deploying a bug fix release into production for eClubhouse/eGolfer.  As a result, GHIN.com, eClubhouse and eGolfer will be down for approximately 1 hour.  This will also impact widgets on association sites for Score Posting and Handicap Lookup.  We will post a message on GHIN.com during the downtime.

This release will include resolutions for the following bugs & improvements:

  1. Events – Admin can now add golfers to an event even when the deadline has passed
  2. Events – eClubhouse timeout issue accessing 2nd page of Events has been fixed
  3. Events – Issues with Event Title being allowed to be blank on Save has been fixed
  4. Events – Issue with Special Characters in the Event Title has been resolved
  5. Event & Registration Approval Sequence Logic was redesigned.  Due to the way the original logic was written, it was possible for a card to be charged prior to the golfer actually being added to an event or as a member.  A “Pre-Approval” step for payments with Credit Cards has been added.  Cards will now be validated when the user submits the Event/Membership Registration form.  When the admin approves the event registration or membership application and the transaction is successful, only then will the card will be charged.  Admin will now see a transaction titled “Authorized” listed in the Transaction History when the application is submitted.  When the admin approves the golfer and the transaction is successful, another transaction titled “Capture” will be listed.  Once the transaction is “Captured” the admin can perform a refund if necessary.
  6. Membership Approval – “Address Validation Exception” error has been fixed.
  7. Broadcast Email – Server Error searching previously sent emails has been fixed.
  8. Broadcast Email – To reduce delivery and blacklisting issues, the fields “Sender Name” and “Sender Email” have been removed from the Broadcast Email form.  The Sender Name and Sender Email will now default to “noreply@ghinconnect.com” .

GHIN will notify you once the release is completed. If you have any questions, please contact GHIN tech support at (800) 940-8535 x1 or ghinsupport@usga.org.