USGA Product Update April Recap

Earlier in the month we held our second product update call for 2017. There was a lot of important information shared with attendees with respect to our priorities for 2018, initiatives we are working on in 2017 and what products will be decommissioned starting in January.

For those who were not able to attend, please click HERE to read the high level recap of what was shared on the call. In addition, there are two items to further update you on since the call took place:

 

  • Starting in 2018, a junior will be defined as anyone under the age of 19 as long as a valid birthdate is part of the golfer profile. The USGA will not charge a fee for these golfers as long as the conditions are met. This helps to align more closely with the requirements for the U.S. Junior Amateur Championship.
  • A survey will begin to be distributed to users of USGA Tournament Management who have been active for at least 60 days. Users will randomly be selected no sooner than every 180 days and asked a simple question, “How likely are you to recommend USGA Tournament Management?”. This will help us to understand the acceptance within the golf club community and will allow users to point out specific areas where they might be struggling. We will then be able to alert the golf association as to who might need additional assistance using the software.

A similar message has already been shared with the Executive Director’s at your associations.

If you have any questions, please contact Fran Nee, fnee@usga.org or 908.326.1837.

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2017 Score Posting Season

As the score posting season begins for many of you, we want to take a moment to assure you the USGA understands the importance of providing a reliable service to your golf clubs and golfers alike. Throughout the off season (for most of you) we have continued our regular maintenance schedule as best practices dictates.

We do recognize there are some constraints within our current technologies and find it necessary to take action to prevent the core of our services from being impacted. The procedure to place GHP Golfer (kiosk) into offline mode will continue this year. For the remainder of 2017 if necessary, GHP Golfer (kiosk) will be placed offline (cache) which means members will still be able to post scores at their home course and the scores will be held until the evening when we put the service back online. Any guests attempting to post a score at the club will be directed to post via the GHIN mobile app or GHIN.com. Should other actions become necessary, we will communicate that out to the SRGAs.

The message a member will receive when posting in offline mode is:

Your score has been saved.

The GHIN score posting kiosk is now in offline mode. During this time, member scores can still be posted, and will transmit to the GHIN server tonight.

We thank you for your understanding as we focus our efforts on updating and improving our technology services. A similar message has already been shared with the Executive Director’s at your associations.

If you have any questions, please contact Fran Nee fnee@usga.org or 908.326.1837.

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USGA Product Update Meetings

Starting February 13 & 15, 2017 we will be hosting bi-monthly update webinars open to all SRGA staff who subscribe to the GHIN Services. The objective of these sessions is to provide information on the USGA Product portfolio including USGA Tournament Management, Course Ratings application, new Admin portal, Golfer web/app/kiosk and API services such as VASP and ADAs.

Each session will be scheduled for 90 minutes to allow for the presentation of materials and opportunity for questions and answers. Monday sessions will be held at 11:00 am EST and repeated on Wednesday at 2:00 pm EST to accommodate multiple time zones.

We ask that you sign up individually for each session you would like to attend. Please click on the REGISTRATION LINK and select the desired session(s).

 

2017 USGA Product Update Meeting Schedule

Interactive Whiteboards by PolyVision

Month Monday 11:00 am EST Wednesday 2:00 pm EST
February 13 15
April 3 5
June 5 7
August 14 16
October 2 4
December 11 13

 

A brief agenda will be emailed to all registered participants prior to the meeting.

We hope that you will make this a priority to attend these webinars to stay informed. 2017-2018 will be exciting years as we look to improve the user experience for the golfer and provide SRGAs tools and actionable insights to drive golfer retention and increased participation in the game.

If you have any questions, please contact support at ghinsupport@usga.org or (800) 940-8535 x1.

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USGA Tournament Management – Important December Updates

As you prepare to introduce USGA Tournament Management to your clubs next week, there are a few reminders and information we would like to share with you.

In summary:

  • Product names will be changed to USGA TM Club, USGA TM Club Premium, USGA TM Association ahead of the January 3rd rollout.
  • The premium onboarding fee ($300) will be waived through March 31, 2017 to ensure that SRGAs have time to plan and communicate this to member clubs and to provide an incentive to clubs who upgrade in Quarter 1 2017 .
  • Standard upgrade pricing ($2500/yr for facilities up to 27 holes) has now been expanded ($2500/yr for facilities up to 36 holes).
  • USGA TM terms of use will be deployed shortly before January 3, 2017.  At that point, all users (SRGA staff and club officials) will be required to review/accept the terms of use upon their next login to the application.
  • Member clubs will be loaded by January 3rd (for any SRGAs who have completed the training requirements and submitted a comprehensive list of member clubs).
  • As a reminder, existing Golf Genius customers will be migrated to USGA TM upon their next renewal date.  Golf Genius will continue to provide Level 1 support for a period of time.  Revenue share payments will begin when Level 1 support is transitioned to the SRGA.
  • Upgrades from USGA TM Club to USGA TM Club Premium will be a manual process initially.

Please take a moment to fully read all of the details about the reminders and information using the link below and share with any additional staff as needed.

USGA TM December Reminders and Important Information

If you have any questions, please contact your Golf Genius account manager or USGA support, (800) 940-8535 x1 or ghinsupport@usga.org.

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USGA Tournament Management Resource Material

As a follow up to the GHIN Users’ Meeting and subsequent training sessions, we have posted some information on the USGA Info Portal relating to the USGA Tournament Management program. You can find these documents at http://infoportal.usga.org and selecting the menu item USGA Tournament Management on the left hand column within the GHIN tab.

Beyond the original FAQ sheet we provided with the announcement of USGA Tournament Management back in August, we have compiled a new list of FAQs which came out of the GHIN Users’ meeting. Please take a moment to review the information found HERE.

Available documents on the Info Portal:

  • FAQ Set 2
  • Quick Start Guide
  • USGA Tournament Management logo
  • 2016 GHIN Users’ Meeting binder

We have further broken down the GUM binder into separate documents to be able to easily digest this information section by section. These sections include:

  • Coverage Map and Contact List
  • Frequently Asked Questions
  • Fundamentals and Terminology
  • List of Guides
  • Product Matrix
  • Spotlight on Common Club Tournament Formats
  • SRGA Support Guide
  • Technical Requirements
  • USGA Tournament Management
  • USGA Tournament Management PREMIUM

We will continue to add material and information which will inform, enable and support the SRGAs as they adopt USGA TM for their own use and roll out to their member clubs.

If you have any questions, please contact Support at ghinsupport@usga.org or (800) 940-8535 x1.

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2016 GHIN Awards & Survey Results

We are pleased to announce at the 2016 GHIN Users’ Meeting the following associations were recognized for their outstanding service and membership growth. Congratulations to the winners!

Service Awards

Best GHIN service for a large association: Arizona GA

Best GHIN service for a medium association: Metropolitan Amateur GA

Best GHIN service for a small association: Kansas Women’s GA

 

Growth Awards

Most growth for a large association: Northern California GA

Most Growth for a medium association:  Kansas City GA

Most Growth for a small association: Indian Golf Union

All of the associations are to be commended for your service to the member clubs and golfers within your SRGA.

The feedback provided by your club officials is now available on the info portal in your association folder.

If you have any questions, please contact Support at (800) 940-8535 x1 or ghinsupport@usga.org.

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2016 GHIN Users’ Meeting Webinar Sessions

Over the next two weeks, the USGA and Golf Genius staff will be providing an opportunity to attend several webinars which will cover the material presented at the 2016 GHIN Users’ meeting specifically relating to the USGA Tournament Management Program.

The purpose of the webinars is to provide training on USGA TM for SRGA staff who were not able to attend GUM in person. For SRGAs who did not have a representative in attendance it is mandatory for you to attend before gaining access to the USGA Tournament Management program.

Individuals at different locations must register for each of the sessions using the links below. If several staff members will attend collectively in a conference room only one person needs to register.


USGA Tournament Management Program Overview and Introduction

In this session we will introduce the collaboration between the USGA and Golf Genius which will allow your SRGA use of USGA Tournament Management PREMIUM and the ability for your SRGA to provide USGA Tournament Management BASE to your member clubs as part of your GHIN subscription.

Monday, December 5, 2016 2:00 – 3:00 pm ET

REGISTER


USGA Tournament Management Scheduling, Creating and Running an Event

This session is a step by step walk through of running a basic event from pre-event preparation through game day including event roster, pairings, scorecards, scoring and reports.

Monday, December 12, 2016 1:00 – 2:30 pm ET

REGISTER


USGA Tournament Management Advanced Setup and Printed Materials

This session will focus on advanced event setup features of the USGA Tournament Management program, including flights, multi-round tournaments, event websites, and TV leaderboards, as well as printed materials.

Wednesday, December 14, 2016 1:00 – 2:30 pm ET

REGISTER


 

At the completion of these webinars the presentations from the GHIN Users’ meeting will be posted on the USGA Info Portal. If you have any questions regarding these session please contact GHIN support at (800) 940-8535 x1 or ghinsupport@usga.org.

 

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GHIN Mobile APP – Issues with iPhone 7 / iPhone 7 Plus

GHIN Support has received reports regarding users not being able to open the GHIN Mobile App on their new iPhone 7 or iPhone 7 Plus devices.

After testing and research we have concluded that these reports were directly related to the cellular connectivity bug iPhone 7 and iPhone 7 Plus users (using Verizon) were reporting to Apple.  Apple released a software update (iOS 10.0.3) on October 17th to fix these issues.

We have only received a few reports of this issue occurring, so we are hopeful that the Apple update has resolved the issue for our GHIN Mobile App users.

If you have any questions, please contact Support at (800) 940-8535 x1 or ghinsupport@usga.org.

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2016 GHIN Users’ Meeting Registration and Information

The 33rd GHIN Users’ Meeting will be held Thursday and Friday, November 10-11, 2016 at the Omni Amelia Island Plantation Resort in Florida.

Thursday morning will offer two general sessions focusing on USGA related material including an overview of the Course Rating Application and an update on the World Handicap System. The afternoon will center on the USGA Product Roadmap with an introduction to the USGA Tournament Management Program (USGA TMP), Powered by Golf Genius Software.

We strongly encourage at least one staff member from each SRGA attend. Access to the USGA TMP will be predicated on the SRGAs participation in training classes.

 

Meeting Agenda

Thursday, November 10, 2016

7:30 – 8:30 am                        Breakfast

8:30 – 9:45 am                        World Handicap System

10:00 – 11:30 am                    Course Rating Application Training

11:30 am – 12:30 pm             Lunch

12:45 – 1:45 pm                      GHIN Opening Session / USGA Product Roadmap

2:00 – 3:00 pm                        USGA Tournament Management Overview

3:15 – 4:15 pm                        Support, Training and Roll-out

4:30 – 5:30 pm                        Sales, Pricing, Collateral and Messaging

6:30 – 8:30 pm                        Annual Awards Dinner

Friday, November 11, 2016

7:00 – 8:15 am                        Breakfast

8:30 am – Noon                     Breakout Sessions

Noon – 1:15 pm                      Lunch

1:30 – 5:00 pm                        Breakout Sessions

5:30 – 7:30 pm                        Closing Reception

 

Meeting Registration: We ask that each person attending, please complete the registration form no later than Friday, October 21, 2016. We encourage you to review the session descriptions to help determine your attendance. A lab room will be available for your use throughout the conference including a printer.

 

Hotel: If you have not already done so, please make your hotel arrangements as soon as possible. Room reservations may be made by calling (888) 261-6161 and stating you are part of the GHIN Annual Conference. Rates are $199 per night. The cut-off date for reservations under our room block is Monday, October 10, 2016. If you are attending both GUM and IAGA, identify yourself as such so that you can remain in the same hotel room during both meetings under the appropriate room block.

 

Transportation: The closest airport to the hotel is the Jacksonville International Airport (airport code JAX) which is served by all major airlines and is approximately 29 miles from the hotel.

The following vendors provide transportation options between the hotel and airport:

Dana’s Limousine and Transportation Service

(904) 744-3333

Front Runner Transportation

(904) 714-1277

For those wanting to rent a car, we have a discount rate with Avis Rent-A-Car. The Avis Worldwide Discount (AWD) number for this offer is X375250 and reservations can be made online.

Should you have any questions, please contact Fran Nee at (908) 326-1837 or fnee@usga.org.

 

We look forward to welcoming you to Florida and preparing you for the roll out the USGA Tournament Management Program to your member clubs in 2017!

 

2016 GUM Agenda

2016 GUM Class Descriptions

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USGA Collaborates with Golf Genius Software

We are pleased to announce the collaboration with Golf Genius to offer tournament management software to your association and your member clubs in 2017.  Through the FAQ’s below you will learn what will be available, when it will be available to the SRGA and the high level plan to introduce your clubs to the software. A select group of SRGAs will be participating in a Pilot phase through October to aide in preparation for the official launch.

Along with contacting their current customers, Golf Genius will be posting the same FAQs on their website. Should any current Golf Genius customers who are also your SRGA member clubs have questions, they will be directed to you for information. Please feel free to use any of the language below if you would like to share this initial announcement with your membership.

Additional detailed information will be provided as we complete the Pilot phase and prepare for the November conference where extensive training and launch plans will be offered.

If you have any questions, please contact support at (800) 940-8535 x1 or ghinsupport@usga.org.

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The USGA and Golf Genius Software have entered into a collaboration agreement whereby GGS will provide golf tournament management software to GHIN SRGAs and their member clubs. Beginning in early 2017, two distinct Tournament Management software products will be offered to GHIN customers as a replacement for the current Tournament Pairing Program (TPP®):

 

  • USGA Tournament Management, Powered by Golf Genius Software, will provide a feature set equivalent to TPP® plus additional capabilities including robust support for golf leagues
  • USGA Tournament Management PREMIUM, Powered by Golf Genius Software, will offer an upgraded set of tournament management features and capabilities

 

Why did the USGA enter into an agreement with Golf Genius Software?

The USGA’s GHIN service has been an important technology tool for SRGAs, clubs, and golfers since it was developed in 1981. One of the core products included with GHIN is the Tournament Pairing Program (commonly called TPP®). In recent months the USGA began to reimagine GHIN and explore opportunities to enhance its impact for the future. During this process the USGA decided to outsource the tournament management component to a software firm dedicated to the tournament management software market. The USGA selected Golf Genius Software because of the proven quality of the product, its acceptance among numerous clubs, the scalability of the Golf Genius cloud solution, and the Golf Genius commitment to providing outstanding service to the USGA and its GHIN customers.

What are the products that will be offered through this collaboration?

The USGA will offer two new products to its GHIN customers through this collaboration.  Both products are derivatives of the Golf Genius product that is already in use around the world.

  • USGA Tournament Management, Powered by Golf Genius Software, will be functionally equivalent to TPP® and will be offered exclusively by the USGA and SRGAs to their GHIN club customers through their GHIN service agreements. The price for this product will be included in the overall GHIN pricing structure.
  • USGA Tournament Management PREMIUM, Powered by Golf Genius Software, will be functionally equivalent to the Golf Genius product, will be available to all GHIN SRGAs for the conduct of association events, and will be an optional upgrade available to GHIN clubs for an additional annual upgrade fee. Clubs who elect to purchase the upgrade will enter into subscription agreements directly with Golf Genius and will benefit from reduced price for the PREMIUM product.

What are the differences between USGA Tournament Management and USGA Tournament Management PREMIUM?

USGA Tournament Management, Powered by Golf Genius Software, provides all the tools needed by the golf shop at a private club or public facility to set up and run member events, leagues and outings. It substantially reduces the workload in the golf shop and provides best-in-class printed materials including fully customizable scorecards, cart signs, bag tags, locker labels, tee sheets, alpha lists, etc.

USGA Tournament Management PREMIUM, Powered by Golf Genius Software, delivers all the benefits outlined above plus capabilities to improve the golfer experience via the GGS mobile app, live scoring, live TV leaderboards, online registration and payments, and a customizable website for each event, league or outing.

For details, please click HERE.

When will USGA Tournament Management products be available to GHIN customers?

The products offered through this collaboration will be available to GHIN customers in early 2017 as part of their GHIN service agreements. The USGA will work with its GHIN customers over the next several months to define a detailed rollout schedule and training process.  More specifically:

  • In early August the GHIN team will work with GGS in a Pilot Phase in which a small set of SRGAs and their member Clubs will be trained, utilize the products, and provide structured feedback to ensure the products and processes are ready for a large scale rollout.
  • In November, the products will be launched to GHIN SRGAs at the annual GHIN User Conference (Nov 10-12).  This will provide a robust training environment for SRGAs to prepare for releasing the products to their member clubs.
  • In January, a rollout plan will be implemented where SRGAs will begin activating their member clubs, taking into consideration the geographic region (local golf season), the number of clubs in the SRGA, and the pace at which the SRGA is able to smoothly roll out the new products.

Who are the SRGAs participating in the Pilot?

The following SRGAs will be participating in the Pilot from August to October to help assess the features of the USGA Tournament Management products and provide feedback on the training and support materials:

  • Florida State Golf Association
  • Massachusetts Golf Association
  • Minnesota Golf Association
  • Nebraska Golf Association
  • Oregon Golf Association
  • Texas Golf Association

How will the existing Golf Genius customers be impacted? Who will continue to buy Golf Genius products directly?

Existing Golf Genius customers that are GHIN clubs will benefit from the USGA pricing structure, and will switch from the Golf Genius product to USGA Tournament Management PREMIUM, Powered by Golf Genius Software when their subscriptions renew. Golf Genius customers that are not GHIN clubs will continue to subscribe to the standard Golf Genius product.

Golf Genius will also continue to address consumer markets, providing the Golf Genius product to individuals managing golf leagues and organizing golf trips.

Does Golf Genius provide its products outside of the United States?

Golf Genius is in use all over the world. Some countries outside the U.S. utilize GHIN services, and customers in those countries will be eligible to use USGA Tournament Management and USGA Tournament Management PREMIUM.  Golf Genius will continue to operate in other countries as it does today.

Will GHIN customers still be able to use TPP®?

To provide ample time to complete the rollout across all GHIN SRGAs and GHIN clubs, TPP® will continue to be operational and supported via the standard GHIN support process through Dec 31, 2017.

Who will provide product support for USGA Tournament Management and USGA Tournament Management PREMIUM?

As they do today with TPP®, SRGAs will provide Level 1 support (live chat and phone support) to their member clubs.  This support is an integral part of the value proposition provided by the SRGAs to member clubs.  Golf Genius will provide Level 2 support (escalation and further assistance) to SRGAs to support member clubs and direct support to the USGA and SRGAs related to the use of USGA Tournament Management PREMIUM.

With comprehensive online help (knowledge base, tutorials, videos, etc.) and a robust online user community, users can usually quickly find the information and answers they need.

For all other GHIN products, SRGAs will provide Level 1 support for their member clubs and the USGA GHIN support team will provide Level 2 support, as they do today.

Can GHIN SRGAs and clubs use a different tournament management solution?

Under the collaboration agreement, GHIN SRGAs and clubs will be entitled to use the Golf Genius powered products as part of their existing relationship with the USGA.  GHIN SRGAs and clubs can choose other tournament management solutions at their own cost – just as is the case today with TPP®.

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